Online shopping is always worthy of holidays, festivals, and other occasions. Doing shopping online, especially from Amazon, can be relatable if you ever lost your amazon package. Ahh? I am really sorry if someone steals your amazon package from the doorstep or from the porch. It’s getting common now. So everybody should know about this before it happens to anyone in the future.
These days shopping online is not that convenient, but e-commerce is trying their best to make it handy. There are many advantages of buying online, but the big con is to have a fear of losing our packages. According to recent research, more shopping online can raise more packages lost.
But at the same time, amazon always makes sure to satisfy their business customer as a priority if a customer buys using amazon prime option while purchasing, which comes with A To Z guarantee. You can always check product reviews by amazon. There is a price purchase up to that guarantee $2500 on eligible purchases from amazon sellers.
Below, you will get to know everything about the process of getting your refund, if your amazon package was stolen or missing.
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#1 Contact Amazon Seller
If you did not receive the package at your location or package was stolen by any delivery partner, in this case, the Amazon seller will be responsible. You need to contact the third-party seller from which you have purchased your product, and once you do that seller will reply to you, this is the first step to do.
Steps To Contact Amazon Seller:
Step 1: First, you need to go to your Amazon payment account; there you can contact your seller.
Step 2: Now click on the “Transaction Details” once you do that you will see an option to contact your seller.
Step 3: You should fix a one day schedule for the seller to respond to the calendar.
#2 Contact The Shipping Company
Every trusted amazon seller uses a trusted shipping company if your package is lost, then probably there will be involvement of shipping company drivers or delivery boys.
However, some reputed shipping companies offer insurance on packages, you can always check the tracking of the package from their official website, or you can directly contact the customer support.
To find your package as concerning, they can contact the driver, and resolve the issues regarding packages if their employee left your package somewhere.
#3 Submit A Claim
In case if the seller is not able to reply to you in the required period of time and almost fails to satisfy, then your second step is to submit a claim. Well, you can submit a claim between 15 to 90 days from the purchase date.
Below, I have shared a few steps to submit a claim according to the situation and how you refund your claim.
- If you found your package broken, the wrong product, or defective, then you will be eligible to submit a claim within 14 days of when you received it.
- Now you need to go to your order list options to apply for the claim; once you reach into your orders, you will see “View/File Claim” select it.
- You need to follow all the instructions properly while submitting a claim; you will be required to select the reason for applying for the claim.
- Once you submit the claim, you will also need to have proper documentation explanations for the reason you have entered.
- After submitting your claim, you can view it on your “Amazon Payments Account.”
You will receive a confirmation mail from amazon, if the seller resolves the issue before the claim is finalized, in that case, you can withdraw your claim by just reply to the confirmation mail.
- Now it depends on amazon; amazon will make the decision whether to approve your claim or reject it. If your claim is approved, you will be receiving a refund.
In case if they reject your claim, you can submit a claim again
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Finally, here we are. I hope you have gone through all the steps which we have mentioned above. In short, you can consider your purchasing as an amazon prime member, which will give you an A to Z claim guarantee to protect your packages.
Though it’s also beneficial for the seller as a seller, you will get a chance to communicate with your customer, and they can’t apply for the claim without contacting the seller. As a buyer, you can go for an option “insurance” as A to Z doesn’t cover package theft. If you find this article useful. Please consider sharing it with others and do share your feedback in the comment section below.